Maria Esther Sierra Aguilar
Calle 55 #423 C by 55 & 57, Merida
Instituto de Estudios Universitarios
Pasante de Maestría en Gerencia Administrativa con Especialidad en Alta Dirección. 2007 a 2009
Instituto Tecnológico de Mérida
Licenciado en Administración de Empresas Turísticas. 1988 a 1992
English medium advance level
Call Center Supervisor (New Project)
From February to April 2012
Cancun Tips Organization
In charge that the customers receive the assistance and support they are looking for when they call in.
Achieve the sales targets
Perform the call center procedures
Reported to: Manager Project’s Operation.
Site Condominium Manager
From January 2010 to May 2011
Optimize the financial resources, to maintain and make improvements at the common areas of the property.
Make the monthly employees work program for a staffing of 17 employees, organize and supervise them.
Assistance to the homeowners, follow up their requests and complaints.
Assisting in legal procedure and the organization of the annual homeowners meeting.
Reported to: Condominiums Director and legal representative.
From November 2008 to December 2009
Grand Velas All Suites & Spa Riviera Maya
Organize and lead a team of 15 butler concierges’ to make a personal attention to the the guest from their arrival until their departure according to the standards of the Leading Hotels of the World and Five Diamonds hotels.
In charge to have ready the rooms with all the details for the guest arrivals; these on coordination with housekeeping and maintenance department.
Give support to the sales department on the site inspections, personal attention to the VIP’s.
Follow up to the complaints.
Supervision of the public areas.
Reported to: Manager of the Master Ambience
From 1998 to 2008
Fiesta Americana Condesa Cancun
Assisting to all guest and follow up complaints.
Supervise the cleaning of the VIPs rooms’ arrival according to the standards of the Leading Hotels of the World.
Give support to the different areas of the hotel.
Reported to: Chief Concierge.
Travel Agent Representative
From 1997 to 1988
Best Day Tours
In charge to pick up tourists at the airport, give them a welcome and all the information about the destination, sales of tours, flight confirmation and coordinate their transportations back to the airport.
Reported to: Manager of the Operations.