Job Wanted: Technical Customer Support
My name is Terrence Romero. I live in America and I am thinking about moving to the Yucatan. I do know some Spanish, but just the basics. I am fluent in English, but I am
eager and excited to learn to speak Spanish fluently.
I am looking for a job. I operate a online media company. I can operate it anywhere. Below is my resume. I hope my skills match jobs in the Yucatan. It looks like a lovely place to raise a family.
Contact me at firstname.lastname@example.org
Tenacious 6 + year, career in customer service, technology support, broadcast news, radio, journalism, marketing, and new media. Strengths and career highlights include the following.
Customer Service: Troubleshot and resolved DISH Network receivers, various TV manufacture models, remote controls, cable connections, and DISH Network online account issues. Took incoming calls resolving complex billing issues for DISH Network and Telco partners using strong soft skills and problem solving skills to ensure customer resolution and satisfaction. Troubleshot and successfully resolved customers issues regarding iTunes + iPod, iPhone, iPad, iMac & Windows desktop's, MacBook, & Windows laptop's, hardware, and software.
Technology Skills: 6 + year, proficiency using Microsoft Windows 7, 98, XP, and Vista. Windows applications include Microsoft office Word, Outlook Express, PowerPoint, Adobe Premiere Pro, Adobe Audition, FileZilla (File Transfer Protocol), CentovaCast (Administrator), Joomla (Administrator), WordPress (Administrator), Cool Edit, DV Edit, Internet Explorer, Mozilla Firefox and DOS. Mac OS X 10.6.1 applications include Final Cut Pro, iTunes, Mail, iChat, GarageBand, and Safari.
Broadcast News: Started from entry level position of operating teleprompter as a production assistant in television studio to taking on bigger roles, such as floor director and camera operator. After developing my production skills I was promoted to doing photo journalism, non-linear editing, and producing news stories for the news and sports departments.
Radio (Terrestrial & Internet): Developed strong producing and production skills along with hosting a weekly 2 hour bilingual Hip-hop radio program. Also streamed radio programming on Internet radio distribution networks such as iTunes Radio, SHOUTcast Radio, and Live365.com using SHOUTcast server and CentovaCast control panel. Administrator of multimedia website updated weekly with news blog, streaming video, streaming audio, photos, and operated social network marketing campaign.
Journalism (Print & Internet): Wrote news stories and photographed pictures with topics ranging from politics, music, and entertainment for campus newspaper, bilingual newspaper, online multimedia websites, and social networks online.
Marketing: Developed marketing strategies using various mediums including Internet, radio, newspaper, and fliers for bilingual Hip-hop radio program and events. Managed and implemented the promotions in local market and oversaw all content placed in marketing message. Organized grassroots and online marketing using social networks and various online distribution networks to attract and retain audience.
Bachelor of Arts in Journalism, and Radio / TV, 2004
St. Ambrose University
Sears, Tempe, AZ 04/2011 – 02/2012
Customer Solutions & Home Delivery
Contributions: Resolved appliance delivery issues which helped Sears save money for damaged appliances delivered to customers homes by empathizing with the customer or frugally compensating the customer. Processed appliance exchanges, parts request, sales, and delivery time request using DOS operating system.
DISH Network, Phoenix, AZ 07/2010 – 04/2011
Technical Support and Billing
Contributions: Patiently and successfully guided customers through resolving signal issues, receiver functions and settings, receiver broadband and telephone connections, online account login issues, and educated customer about DISH network hardware and software. Along with technical support I resolved complex billing issues using the Dish Network billing ledger and educated customers about Dish Network program pricing tiers, billing statements, different payment options, and payment transactions. Sold upgraded equipment to customers based on their budgets and technical specifications of DISH Network products.
KellyConnect/Apple, Chandler, AZ 10/2009 – 07/2010
iPod + iTunes Tier 1 & 2 Technical Support
Volt/Apple, Chandler, AZ 09/2008 – 02/2009 iPod + iTunes Tier 1
Contributions: Guided customers from diverse backgrounds through troubleshooting. Escalated calls resolving Windows 7, 98, XP, and Vista program applications issues. Resolved Wi-Fi connection issues, wireless router setting connections, firewall applications, antivirus applications, along with iPod hardware and iTunes software issues. Notated customers accounts in detail using iLogFusion applications and AppleCare Knowledge Base. Sold AppleCare protection plans and sold Apple single line agreements to qualifying customers interested in protecting their hardware. Multitasked during calls to explain and educate customers how to use their iPod, iPhone, iPad, desktop or laptop software and hardware more
Group - O, Milan, IL 06/2007 – 09/2008
Business Help Desk
Contributions: Directed company clients to correct departments, resolved technical issues with AT&T business phones, data entry for AT&T business phone shipments using UPS shipping and tracking applications.
88.5 & 101.5 FM KALA, Davenport, IA 01/2003 – 07/2007
Contributions: Program director, producer, and hosted 2 hour bilingual Hip-hop radio programing. Due to local success of the radio program it was also streamed on the Internet on Internet radio distribution networks. Administrated and created multimedia website around niche market to directly target intended audience.
WQAD News Channel 8, Moline, IL 05/2001 – 04/2005
Contributions: Communicated effectively on a daily basis with news anchors, reporters, producers, photographers, technical directors, and news directors as a team member to make sure all news packages, voice overs, and sound bites were edited on DV Edit Pro (Non – Linear), Final Cut Pro (Non – Linear), and on Adobe Premiere Pro (Non – Linear), on time to broadcast for daily newscast deadlines.
Download Terrence's resume here.